Welcome to NovoNote Support

User Guide

Comprehensive guides for mastering NovoNote, covering its functionalities, general questions, advanced features, third-party integrations, privacy and security policies, effective prompt writing and troubleshooting common issues.

NovoNote Functionality

Recording a Session
Uploading Audio to Generate A Transcription
Stopping Audio Recordings / Pausing Sessions
Dictation: Transcribing Speech to Transcripts
Redacting Identifiable Information From Transcripts
Deleting Session Notes and Transcripts
Using NovoNote in Telehealth Sessions With Headphones

General Questions

Who can use NovoNote?
Using NovoNote for General Note-Taking

Notes Templates

Adding/Customising a New Note Template

NovoNote Privacy & Security Policy

Downloading Consent Forms
Security & Privacy Questions, Compliance (PIPEDA, HIPAA etc)

Troubleshooting

Failed Audio Recordings / No Transcripts / Notes Generated